GuidedRole
No. Save adds the record to the list as a draft. To make it live, open it from the list and select Publish.
On screen
- 1SaveShowing
Sources
Creating a recordDraft and Published records
Guided Mode · Enterprise
Guided help in the moment, from your own course.
Guided Mode is an AI assistant in the GuidedRole side panel, beside every lesson. People ask in their own words while they practise. The answer comes from your course and the step they are on, and it can point at the control it means on the page.
Sign up free · Request Enterprise at set-up · FasterApps applies it
Guided ModeEnterprise
Will this go live as soon as I save it?
A sample Guided Mode question and answer during practice on a sample test site.
How it works
Four steps, without leaving the lesson.
Guided Mode works in the side panel, on your application’s test site. Nothing is installed in your application, and the learner does every step.
Step 1: Ask in your own words.
The question box sits at the foot of the side panel on every lesson tab, under a line that names the step the question is about. Suggested questions help with the first one. Outside a lesson, people can ask about the page of your test site they are on.
- The lesson stays at the top of the panel while the learner asks.
- Email addresses and long numbers are removed from a question before it is stored or sent.
Suggested questionsWhat should I do next?Why does this step matter?What does this page let me do?Context: Step 4 · Enter the amountWill this go live as soon as I save it?The side panel during practice on a sample test site: the lesson stays at the top while the learner asks. Step 2: Get an answer from your course.
Guided Mode reads your course’s knowledge articles, the lesson and step in progress and a summary of the page that leaves out what is typed in it. It is told to answer only from those, to keep answers short and to say when the course does not confirm something.
- Answers list the course articles they draw on.
- FasterApps writes your course, its knowledge articles included, from your application’s source code.
- AI answers can be wrong, so learners are asked to check them against the lesson.
What the answer draws onStep 4 of 6- Your course’s articles
- Creating a record
- Draft and Published records
- The lesson and step
- 1.1 Create a draft record · Step 4, Enter the amount
- The page, without its values
- /records · New record
- NameFilled
- CategoryFilled
- AmountEmpty
- The question
- Will this go live as soon as I save it?
Never sent: what is typed in the fields, keystrokes, screenshots or the page title.
Step 3: See where to look.
When an answer refers to a control on the page, it lists it under On screen. The learner selects Show, and GuidedRole frames the control on your test site, with a callout that names the control and marks it as part of a Guided Mode answer.
- Pointers cover the controls your course names that are visible on the page.
- The frame clears when the next step starts or the learner asks again.
On screen- 1SaveShowing
After Show: GuidedRole frames Save on a sample test site. The learner selects it themselves. Step 4: Carry on practising.
GuidedRole points; the learner does every step. Most steps complete when the page shows the result, and the lesson carries on from there.
- Guided Mode never clicks, types or saves anything on your site.
- The lesson’s own hints and corrections are still there when people need them.
The side panel during practice on a sample test site.
Sample data from a demo workspace. The question and answer are examples.
Why it matters
Answers during practice, before anyone faces a customer.
Trained people help a business grow. Untrained people cost it, in mistakes, in rework and in the time of the colleagues they interrupt. Guided Mode keeps people learning at the moment they would otherwise wait, interrupt someone or guess.
Unstuck without waiting
A question that would wait for a trainer, or pull a colleague away from their own work, can get an answer from your course while the task is still on screen, so the learner can finish the step and keep practising.
Marketing can ask about any page
Outside a lesson, people can ask about any page of your test site, such as what it lets them do or which lesson covers it. Marketers get answers from the same course as everyone else.
New features, answered from the new release
Answers draw on the course release published in your workspace. When FasterApps updates your course for a release and an admin publishes it, questions about what changed are answered from the new lessons and articles.
Where people get stuck, in numbers
The admin overview counts the questions asked about each lesson or topic over the last 30 days. The lessons that draw the most show where the course could explain more.
Guided Mode topicsAggregate
25questions in 30 days
- Create a draft record12
- Publish a record8
- Records5
Individual transcripts are not shown to administrators.
Sample data from a demo workspace. Staff see question counts, never the conversations.
Safeguards
Rules that hold in every workspace.
Guided Mode is a tutor, never a grader. The same rules apply to every learner who uses it.
Off during assessments
Guided Mode does not answer while an assessment is in progress, and no AI model is asked. Results show what each person can do alone.
An AI notice first
Before their first question, learners read that an AI model answers, where it is processed, what is sent and that answers can be wrong. Nothing is sent until they continue.
Private conversations
Within your workspace, only the learner reads their conversations. Trainers and administrators see how many questions each lesson or topic draws, never the text or who asked.
No field contents
What people type in your test site’s fields, their keystrokes and screenshots never leave the browser. Email addresses and long numbers are removed from questions.
Kept for a set time
Conversations are kept for 30 days by default, and admins can change the period. Learners can view and export their own.
Your switch
An owner or admin can turn Guided Mode off for the whole workspace in Settings, and back on while the plan includes it.
Side panel · before the first question
Before your first questionGuided Mode answers come from an AI model (Kimi, by Moonshot AI, processed in Singapore). GuidedRole sends your question, the lesson step you are on and the names of on-screen controls that are part of the training, never field contents or customer information. Do not type personal or customer details into your question. AI answers can be wrong; check them against the lesson.
What the AI model receivesMoonshot AI · Singapore
Sent with a question
- The question, with email addresses and long numbers removed
- Earlier messages of the same conversation
- The lesson and step in progress, and up to five of your course’s articles
- The page address with names and ids removed, and the headings, controls, field labels, open dialog and on-screen messages your course names, with whether each field is filled, required or shows an error
- The application’s name, the learner’s training role and a code in place of who asked
Never sent
- The learner’s name or email address
- What is typed in fields, and keystrokes
- Screenshots, mouse movements and scrolling
- The page title, and page text your course does not name
Enterprise
Enterprise: Guided Mode, and the lowest price per included licence.
Every plan includes guided lessons, practice, role paths, assessments and tracking. Enterprise adds Guided Mode, with 100 licences, 2 domains and 50 modules. Billed yearly with every licence in use, it costs $1.99 per licence a month, the lowest of the paid plans.
Startup
No Guided Mode
$4.90per licence a month
billed yearly, with all 10 licences in use
$49 per month, billed yearly ($588 a year), or $59 billed monthly, $5.90 per licence
10 licences · 1 domain · 10 modules
Business
No Guided Mode
$2.48per licence a month
billed yearly, with all 40 licences in use
$99 per month, billed yearly ($1,188 a year), or $109 billed monthly, $2.73 per licence
40 licences · 1 domain · 20 modules
Enterprise
Guided Mode includedGuided Mode: answers from your course and pointers on the page
$1.99per licence a month
billed yearly, with all 100 licences in use
$199 per month, billed yearly ($2,388 a year), or $209 billed monthly, $2.09 per licence
100 licences · 2 domains · 50 modules
Prices are in US dollars, per workspace. The price per licence divides a plan’s price by its licences, so it holds when every licence is in use.
For $100 a month more than Business, billed yearly, Enterprise adds Guided Mode, 60 more licences, 1 more email domain and 30 more published modules.
How to get Enterprise
The free trial does not include Guided Mode. There is no online checkout yet: you ask, and the FasterApps team sets the plan up.
Create your workspace
Sign up with your work email. Every workspace starts on the 14-day free trial, without Guided Mode.
Request Enterprise
An owner or admin requests Enterprise, billed monthly or yearly, in “Choose a plan”, step 4 of the set-up, or later in Plan & licences.
FasterApps applies it
The FasterApps team applies the plan and invoices you. Guided Mode then starts for your learners, and admins can turn it off.
Already have a workspace? An owner or admin requests Enterprise in Plan & licences.
Questions
Questions about Guided Mode.
Which AI model answers the questions?
Kimi, a model by Moonshot AI, processed in Singapore. Learners are told this in a notice before their first question, and GuidedRole calls the model from its servers, never from the learner’s browser.
What does Guided Mode see?
The question, earlier messages of the same conversation, the lesson and step the learner is on, up to five of your course’s knowledge articles and a summary of the page: its address with names and ids removed, and the headings, controls, field labels, open dialog and on-screen messages your course names, with whether each field is filled, required or shows an error.
It never receives what is typed in fields, keystrokes, screenshots, the page title or the learner’s name and email address.
Who can read the conversations?
Within your workspace, only the learner. Trainers and administrators see how many questions each lesson or topic draws over the last 30 days, never the text or who asked. Conversations are kept for 30 days by default, and learners can view and export their own.
Does Guided Mode help during assessments?
No. While an assessment is in progress, a question is refused without asking the AI model, and pointers are not shown. Assessment results show what each person can do alone, and they are worked out by fixed rules: no AI model grades anyone.
Can the answers be wrong?
Yes. Guided Mode is told to answer only from your course and to say when the course does not confirm something, but AI answers can be wrong. Learners are asked to check them against the lesson, and they can mark each answer Helpful or Not helpful.
Where can learners use it?
In the GuidedRole side panel in Chrome, on your application’s test site: during a lesson, and on the site’s pages outside one. It does not answer on other sites.
Can we turn it off?
Yes. An owner or admin can turn Guided Mode off for the whole workspace in Settings, and back on while the plan includes it. It is always off during assessments, whatever the setting.
Is Guided Mode in the free trial?
No. The 14-day trial includes lessons, practice, assessments and tracking, without Guided Mode. To get Guided Mode, ask for the Enterprise plan when you set up your workspace or later in Plan & licences, and the FasterApps team applies it.
What happens if we move to a smaller plan?
Learners can no longer ask questions. Nothing is deleted: earlier conversations stay readable and exportable until they expire, and the topic counts stay on the admin overview.
Give every role an assistant beside every lesson.
Start with the free trial and request Enterprise when you set up your workspace. Guided Mode starts once FasterApps applies the plan.
14-day free trial · No payment details · Works in Chrome